Shipping and Return Policy

Shipping:

1. Order Processing:

Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons.

2. Shipping Methods:

We offer various shipping methods, including standard and express options. Shipping fees are calculated based on the selected method and destination.

3. Shipping Times:

Shipping times depend on the selected shipping method and your location. Estimated delivery times will be provided during the checkout process.

4. International Shipping:

We offer international shipping to these countries: US, Canada, UK and Australia. Customers are responsible for any customs duties or taxes applicable in their respective countries.

5. Order Tracking:

Upon shipment, a tracking number will be provided to track the progress of your order. Please allow some time for tracking information to become available.

6. Delivery Issues:

In the event of a delivery issue, please contact me at Contact Us page or at bouhouche.sa@gmail.com for assistance.

Returns:

1. Return Eligibility:

We accept returns for eligible products within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

2. Return Process:

To initiate a return, please contact our customer support team at Contact Us page. We will provide you with return instructions and a return authorization (RA) number.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part. We recommend using a trackable shipping service for returns.

4. Refund or Exchange:

Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. You may choose to receive a refund or exchange for an eligible replacement item.

6. Refund Processing:

Refunds will be processed within 3 business days after the returned item is received and inspected.

Contact Information:

If you have any questions or concerns regarding our Shipping and Return Policy, please contact us at bouhouche.sa@gmail.com

Please note that this policy is subject to change, and we recommend reviewing it regularly for updates.